Terms & Conditions




RETURNS & REORDERS

Effective Date: January 1, 2026

Vestige Division currently does not offer direct exchanges.

To obtain another size, color, or product, customers must return the original item and place a new order through our website.

Return Eligibility

  • Returns are accepted within seven (7) days of confirmed delivery.
  • Customers should contact Vestige Division within 48 hours of receiving an incorrect, defective, or damaged item.
  • Returned items must be unworn, unwashed, unaltered, and returned with all original tags, packaging, and accessories intact.
  • Items showing signs of wear, washing, stains, odors, damage, or alteration are not eligible for return.
  • Sale items, promotional items, markdown products, and limited-release products are final sale unless a manufacturing defect or fulfillment error is confirmed.
  • Purchases made through third-party marketplaces are governed by the return policies of the applicable marketplace.

Defective or Incorrect Items

If you receive an incorrect item or an item with a manufacturing defect, please contact us with:

  • Your order number;
  • Clear photographs or video showing the issue;
  • An unboxing video, when available.

Once the issue is reviewed and approved, Vestige Division will arrange the appropriate resolution at no additional shipping cost.

Return Shipping

  • Customers are responsible for return shipping costs for returns based on size, fit, color, or personal preference.
  • Original shipping charges are non-refundable.
  • International return shipping charges, customs fees, duties, and taxes are non-refundable.
  • Vestige Division is not responsible for returned packages that are lost or damaged in transit. We strongly recommend using a trackable shipping service.

Return Address

Vestige Division
1803-1101, 97 Juyeop-ro
Ilsan Seo-gu, Goyang-si
Gyeonggi-do 10384
Republic of Korea

Please contact hello@vestigedivision.com before returning an item. Returns sent without prior notice may experience delays.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Processing times may vary depending on the payment provider or financial institution.

Vestige Division reserves the right to reject a return that does not comply with the conditions stated above.

Items Not Eligible for Return

Vestige Division will always make reasonable efforts to assist customers with return requests. However, returns may not be accepted in the following circumstances:

  • More than seven (7) days have passed since the order was delivered.
  • The item is no longer in a resalable condition.
  • Any original packaging materials, including plastic bags, boxes, protective packaging, or included components, have been damaged, removed, or lost.
  • Product identification materials, including labels, hang tags, care labels, or quality-control tags, have been removed, damaged, or lost.
  • The item has been worn outdoors, washed, altered, repaired, or otherwise used.
  • The item has been damaged, deformed, stained, or torn due to the customer’s handling or negligence.
  • The item has been exposed to cosmetics, food, perfume, tobacco, air fresheners, body odor, or any other substance that may cause staining or odor.
  • The item was custom-made, personalized, or produced according to specifications agreed upon during order consultation.
  • The item was purchased as part of a set and only part of the set is being returned.

Vestige Division reserves the right to decline a return if the item does not meet the return conditions stated above.

 

Conditions Not Considered Manufacturing Defects

The following characteristics may occur during the normal manufacturing, finishing, packaging, or display process and are generally not considered product defects eligible for a complimentary return or replacement:

  • Variations in the placement or alignment of patterns, including stripes, checks, prints, pockets, or similar design details.
  • Minor finishing irregularities, including loose threads, small adhesive marks, tailor’s chalk marks, uneven stitching, stiff zippers, or buttonholes that require careful opening.
  • Slight differences between the actual product color and the color displayed on a computer monitor, smartphone, or other screen.
  • Measurement differences within an accepted tolerance of approximately 1–3 cm, depending on the measuring method.
  • Damage to packaging, cases, bags, boxes, or wrapping that does not affect the condition or functionality of the product itself.
  • Minor shedding of filling, fibers, or hair from padded garments, angora, faux fur, shearling-style, or similar materials.

If you believe that you have received a defective or incorrect item, please contact Customer Support within 48 hours of delivery and provide your order number, clear photographs, and, where available, a complete unboxing video. Each request will be reviewed individually.



SHIPPING

Effective Date: January 1, 2026

Every Vestige Division order is carefully inspected and prepared before shipment.

Processing

  • Orders are generally prepared within 2–3 business days.
  • Orders are processed on business days only, excluding weekends and public holidays.
  • Processing times may vary depending on inventory availability, collection launches, promotional periods, public holidays, or unusually high order volume.
  • Customers will receive a shipping confirmation email when the order has been dispatched.

Estimated Delivery

Delivery time depends on the destination and shipping service selected at checkout.

Standard Shipping: approximately 7–14 business days
Express Shipping: approximately 5–10 business days

These delivery periods are estimates and do not include order-processing time.

Customs procedures, carrier operations, weather conditions, local delivery delays, or other circumstances outside our control may affect delivery time.

Duties, Taxes, and Customs

International orders may be subject to import duties, VAT, customs fees, brokerage charges, or local taxes.

These charges:

  • Are determined by the destination country's authorities;
  • Are not included in the product price or shipping charge unless clearly stated at checkout;
  • Are the customer's responsibility.

We recommend reviewing your country's import requirements before placing an international order.

Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error after placing an order, contact us immediately at hello@vestigedivision.com.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or has been dispatched.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delayed, Lost, or Returned Packages

Once an order has been dispatched, delivery is managed by the selected shipping carrier.

Vestige Division is not responsible for delays caused by customs, weather, carrier operations, or circumstances beyond our reasonable control.

If tracking shows that a package was delivered but it cannot be located, customers should first contact the shipping carrier and check with household members, neighbors, mailrooms, or building management.

Packages returned due to an incorrect address, refusal, unpaid customs charges, or failed delivery may require an additional shipping payment before reshipment.

PRIVACY & DATA USE NOTICE

Effective Date: January 1, 2026

Vestige Division respects your privacy and is committed to handling personal information responsibly.

This notice describes how we collect, use, disclose, and protect personal information when you visit, interact with, or purchase from vestigedivision.com.

Information We Collect

We may collect information necessary to operate our store, including:

  • Name, email address, telephone number, billing address, and shipping address;
  • Order, transaction, and payment-related information;
  • Account and customer-support communications;
  • IP address, browser type, device information, and operating system;
  • Website activity, interaction data, and cookie information;
  • Marketing preferences and advertising interaction data.

Payment card information is generally processed directly by authorized payment providers and is not stored by Vestige Division in complete form.

How We Use Your Information

We may use personal information to:

  • Process payments, orders, returns, and deliveries;
  • Create and manage customer accounts;
  • Communicate about orders and customer-service requests;
  • Prevent fraud, abuse, unauthorized transactions, and security threats;
  • Improve our products, website, and customer experience;
  • Provide marketing communications when permitted;
  • Measure and improve advertising performance;
  • Comply with legal, tax, accounting, and regulatory requirements.

Vestige Division does not sell personal information for monetary payment.

Certain advertising activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, customers may exercise their available privacy choices.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, and similar technologies for:

  • Essential store and checkout functions;
  • Remembering preferences;
  • Analytics and website performance;
  • Fraud detection and security;
  • Advertising, retargeting, and campaign measurement.

These services may include Shopify, Google Analytics, Google Ads, Meta, TikTok, and other platforms used by Vestige Division.

Cookie preferences may be managed through the website's consent tools or through browser settings where available.

Sharing of Information

We may disclose limited information to trusted parties that help operate our business, including:

  • Shopify and website-hosting providers;
  • Payment processors and financial institutions;
  • Warehouses, fulfillment partners, and shipping carriers;
  • Analytics, marketing, and advertising providers;
  • Professional advisers;
  • Government authorities when required by law.

These parties may use the information only as permitted for the services they provide or as independently required by applicable law.

International Data Transfers

Personal information may be processed in countries other than the customer's country of residence.

Where required, we use appropriate safeguards for international transfers in accordance with applicable law.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for business, contractual, tax, accounting, dispute-resolution, fraud-prevention, or legal purposes.

We use reasonable administrative, technical, and organizational safeguards. However, no internet transmission or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Object to or restrict certain processing;
  • Withdraw consent;
  • Request data portability;
  • Opt out of certain targeted advertising or data-sharing activities.

To submit a privacy request, contact:

hello@vestigedivision.com

We may need to verify your identity before completing a request.

Children

Our website is not intended for children under the age required to independently consent to online data processing in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

Updates

We may update this notice periodically. The revised version will be posted on this page with an updated effective date.

Contact

Vestige Division
Email: hello@vestigedivision.com
Website: vestigedivision.com